Service / Human Risk Management

Human Risk Standards & Compliance Alignment

Align awareness and human-risk programmes with recognized security, privacy and workforce competency requirements while keeping the focus on real behavior.

Business context

What this capability solves

Organizations often need to demonstrate that awareness is structured, risk-based, monitored and improved—not merely that employees watched a video.

EBP Integra delivery principle

Technology is implemented as an operating capability: architecture, integration, governance, assurance, people, procedures and measurable outcomes are designed together.

Deep-dive capabilities

Capability model

Modular building blocks allow the scope to start with a focused pilot and expand into an enterprise operating model.

Requirement Mapping

Map awareness, competency, policy and exercise requirements to the programme.

Programme Governance

Objectives, annual plan, owners, risk assessment, content governance and monitoring.

Role Competency

Define expected security awareness by role and privilege level.

Evidence Framework

Training, simulation, policy, workshop, risk and improvement evidence.

Assurance Review

Assess design and operation of the human-risk programme.

Improvement Plan

Close gaps through targeted curriculum, simulations, reporting or governance changes.

Reference architecture

How the capability fits together

Final topology, control placement and deployment model are validated during discovery and detailed design.

People & Identity

Employee/contractor population, role, department, risk context, identity and organizational hierarchy.

Behavioral Risk Engine

Assessment, phishing outcomes, learning behavior, policy status, exposure signals and risk scoring.

Engagement & Intervention

AI-personalized coaching, microlearning, phishing simulations, campaigns, policy actions and workshops.

Management & Evidence

Dashboards, risk trends, compliance evidence, integrations, escalations and continuous improvement backlog.

Controls & governance

Data minimization and role-based access
Transparent purpose and acceptable monitoring boundaries
No punitive use of risk scores without governance
False-positive and contextual review for behavioral indicators
Controlled phishing rules and safe landing pages
Policy/e-sign evidence integrity
Retention limits for learning and simulation records
Escalation for exposed credentials or high-risk patterns
Management reporting focused on risk reduction, not surveillance

Priority use cases

ISO 27001 awareness
NIST-oriented culture programme
CIS Controls awareness
SOC 2 personnel awareness
PDP/privacy awareness
National competency alignment

Key deliverables

Requirement matrix
Programme standard
Annual plan
Evidence index
Compliance dashboard
Gap/remediation report

Integration considerations

HRIS / employee directory
Google Workspace / Microsoft 365
SSO / identity provider
E-mail and approved chat channels
SIEM/SOC or security operations
GRC/policy repository
Ticketing/workflow platform
API/MCP integration layer

Implementation

Phased delivery

Each phase ends with evidence, acceptance criteria and a decision gate before broader scale-out.

1. BaselineImport population, assess maturity, establish human-risk baseline and segment priority groups.

2. PersonalizeConfigure learning, phishing, policy and intervention pathways based on role and risk.

3. EngageRun chat-native coaching, simulations, campaigns and culture activities in normal work channels.

4. MeasureTrack risk score, learning, simulation outcomes, policy completion and exposure signals.

5. ImproveTarget repeat-risk populations, refine content and controls, and report progress to management.

Outcome and KPI framework

Requirement coverageEvidence completenessTraining complianceSimulation programme coverageImprovement action closureAudit findings