Service / Human Risk Management

Personalized Courses & Microlearning

Deliver short, role-relevant security learning journeys that adapt to employee risk, knowledge gaps and real-world context.

Business context

What this capability solves

Generic annual training is easy to complete but difficult to retain. Personalized microlearning reduces cognitive load and makes training relevant to role, behavior and current threats.

EBP Integra delivery principle

Technology is implemented as an operating capability: architecture, integration, governance, assurance, people, procedures and measurable outcomes are designed together.

Deep-dive capabilities

Capability model

Modular building blocks allow the scope to start with a focused pilot and expand into an enterprise operating model.

Role Curriculum

Map learning objectives to job role, privilege, data access and business context.

Adaptive Path

Adjust learning sequence based on assessment, simulation and prior performance.

Microlearning

Deliver concise lessons, scenarios, challenges and reminders in manageable intervals.

Threat Refresh

Update content for current phishing, social engineering, AI/deepfake, credential and data risks.

Knowledge Check

Use lightweight quizzes and scenario choices to measure retention.

Reinforcement

Repeat high-risk concepts until the employee demonstrates sustained improvement.

Reference architecture

How the capability fits together

Final topology, control placement and deployment model are validated during discovery and detailed design.

People & Identity

Employee/contractor population, role, department, risk context, identity and organizational hierarchy.

Behavioral Risk Engine

Assessment, phishing outcomes, learning behavior, policy status, exposure signals and risk scoring.

Engagement & Intervention

AI-personalized coaching, microlearning, phishing simulations, campaigns, policy actions and workshops.

Management & Evidence

Dashboards, risk trends, compliance evidence, integrations, escalations and continuous improvement backlog.

Controls & governance

Data minimization and role-based access
Transparent purpose and acceptable monitoring boundaries
No punitive use of risk scores without governance
False-positive and contextual review for behavioral indicators
Controlled phishing rules and safe landing pages
Policy/e-sign evidence integrity
Retention limits for learning and simulation records
Escalation for exposed credentials or high-risk patterns
Management reporting focused on risk reduction, not surveillance

Priority use cases

Enterprise awareness programme
Privileged user training
Finance/BEC risk training
Developer/data teams
Executive assistants
Remote workforce

Key deliverables

Learning path matrix
Course library
Microlearning calendar
Role-specific scenarios
Knowledge assessments
Learning analytics

Integration considerations

HRIS / employee directory
Google Workspace / Microsoft 365
SSO / identity provider
E-mail and approved chat channels
SIEM/SOC or security operations
GRC/policy repository
Ticketing/workflow platform
API/MCP integration layer

Implementation

Phased delivery

Each phase ends with evidence, acceptance criteria and a decision gate before broader scale-out.

1. BaselineImport population, assess maturity, establish human-risk baseline and segment priority groups.

2. PersonalizeConfigure learning, phishing, policy and intervention pathways based on role and risk.

3. EngageRun chat-native coaching, simulations, campaigns and culture activities in normal work channels.

4. MeasureTrack risk score, learning, simulation outcomes, policy completion and exposure signals.

5. ImproveTarget repeat-risk populations, refine content and controls, and report progress to management.

Outcome and KPI framework

Learning completionKnowledge upliftRepeat-error reductionHigh-risk lesson completionEngagement rateRetention trend