Service / Enterprise Transformation & Trust

Incident Readiness & Response

Build the governance, playbooks, evidence and exercises required to contain cyber and privacy incidents under pressure.

Business context

What this capability solves

Incident plans fail when roles, evidence, technical actions and notification decisions are not rehearsed. The service builds operational readiness and tests it through realistic exercises.

EBP Integra delivery principle

Technology is implemented as an operating capability: architecture, integration, governance, assurance, people, procedures and measurable outcomes are designed together.

Deep-dive capabilities

Capability model

Modular building blocks allow the scope to start with a focused pilot and expand into an enterprise operating model.

IR Governance

Severity model, command structure, decision rights, escalation and communications.

Playbooks

Ransomware, data breach, BEC, cloud compromise, insider, AI/LLM and third-party scenarios.

Forensics Readiness

Logging, evidence preservation, chain of custody, endpoint/cloud collection readiness.

Tabletop Exercise

Executive and technical simulations with injects, decisions, evidence and after-action review.

Crisis Communications

Stakeholder, customer, regulator and media coordination.

Retainer / Surge Support

Pre-agreed escalation path and expert coordination for major events.

Reference architecture

How the capability fits together

Final topology, control placement and deployment model are validated during discovery and detailed design.

Business & Governance

Objectives, risk appetite, regulatory/standard requirements, owners and decision rights.

Assessment & Design

Current-state evidence, target controls, architecture, priorities and implementation backlog.

Delivery & Integration

Technical/process implementation, enterprise integration, testing and change enablement.

Operate & Assure

KPIs, control testing, incident/escalation, evidence refresh, management reporting and continuous improvement.

Controls & governance

Risk-based scope and acceptance criteria
Role-based ownership and approvals
Evidence and audit trail
Exception and escalation workflow
Quality review before sign-off
Defined handover and operating procedures

Priority use cases

Annual crisis rehearsal
Privacy breach readiness
Ransomware preparedness
Board/C-suite simulation
Critical supplier incident
AI service compromise

Key deliverables

Incident policy and severity model
Scenario playbooks
Contact/escalation matrix
TTX report
Forensics readiness plan
Improvement backlog

Integration considerations

Identity and organization model
Asset/data inventories
ITSM/workflow
SIEM/logging
Document/evidence repositories
GRC and management reporting

Implementation

Phased delivery

Each phase ends with evidence, acceptance criteria and a decision gate before broader scale-out.

1. DiscoverConfirm scope, stakeholders, evidence, dependencies and risk drivers.

2. DesignDefine target operating model, controls, architecture and prioritized roadmap.

3. ImplementDeploy processes/technology, integrate, test and train accountable teams.

4. AssureMeasure outcomes, close gaps, hand over and establish continuous governance.

Outcome and KPI framework

Time to mobilizeDecision latencyPlaybook coverageExercise action closureEvidence availabilityNotification readiness